Privacy Policy

Version: 29 August 2025
Domain: neva-logistics.com and subdomains

1) Controller (Who We Are)

Audoreja, UAB
Laisvės pr. 60-1107, LT-05120 Vilnius, Lithuania
Company code: 306200669 · VAT ID: LT100015619317
Represented by: Jūratė Lipnevičienė (Managing Director)
Phone: +381 69 64 45 64 · Email: info@neva-logistics.com
Imprint: https://neva-logistics.com/de/impressum/

2) Scope of This Notice

This Privacy Policy explains how we process personal data when you use our website, contact us (e.g., via forms or email), request quotations, or otherwise interact with our services.

3) Legal Bases (GDPR Art. 6)

We process personal data based on:

  • Consent (Art. 6(1)(a)) — e.g., non‑essential cookies or marketing communications.
  • Contract / pre‑contract (Art. 6(1)(b)) — handling enquiries, quotations, and transport orders.
  • Legal obligation (Art. 6(1)(c)) — e.g., accounting, tax, or commercial law.
  • Legitimate interests (Art. 6(1)(f)) — secure operation of the site, prevention of abuse, B2B communications, and marketing to business contacts.

4) Categories of Data

  • Technical usage data (server logs, IP address, timestamp, referrer, user‑agent).
  • Communication data (name, email, phone, message content).
  • Order/quote data (pickup/delivery addresses, cargo details, dimensions/weights, customs info, invoices).
  • Cookie/analytics identifiers (if you consent).

5) Server Log Files

Our hosting provider automatically collects and stores server log information transmitted by your browser (browser type/version, operating system, referrer URL, host name, time of request). These data are processed to ensure the security and stability of the website.

6) Contact Forms and Email

If you contact us via a form or email, we process your data to respond to your request and any follow‑up (Art. 6(1)(b) or (f) GDPR). We do not share your data with third parties without consent unless required to fulfil your request (e.g., carriers, customs agents) or by law.

7) Cookies & Consent

We use essential cookies to operate the site and, with your consent, preference, statistics, and marketing cookies. You can grant or withdraw consent at any time via the Cookie Settings link in the footer. Details are provided in our Cookie Policy.

8) Web Analytics and Third‑Party Tools (If Enabled)

  • Google Analytics 4 (with IP anonymisation) — Provider: Google Ireland Ltd., Dublin, Ireland. We use GA4 with IP masking. You can opt out using the browser add‑on or an Opt‑out cookie.
  • Meta (Facebook) Pixel and plugins, XING integrations — only if explicitly enabled.
  • SalesViewer® technology — used for B2B marketing and optimisation; data are pseudonymised to prevent personal identification; opt‑out is available on SalesViewer’s site.

9) Recipients and Data Sharing

We may share data with:

  • IT service providers (hosting, analytics, email, CRM)
  • Logistics partners (carriers, warehouses, customs brokers)
  • Authorities, if legally required

Data processing agreements (Art. 28 GDPR) are in place with processors where applicable.

10) International Data Transfers

When providers are based outside the EEA (e.g., United States), we implement appropriate safeguards such as the EU–US Data Privacy Framework or Standard Contractual Clauses (SCCs).

11) Retention Periods

We store personal data only as long as necessary for the purposes described or as required by law.

  • Enquiry/contract data: 6–10 years under commercial/tax law.
  • Analytics data: 2–14 months (depending on GA4 settings).
  • Consent logs: up to 5 years.

12) Your Rights

You have the right to:

  • Access (Art. 15 GDPR)
  • Rectification (Art. 16 GDPR)
  • Erasure (Art. 17 GDPR)
  • Restriction (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Object to processing (Art. 21 GDPR)
  • Withdraw consent at any time with future effect

To exercise these rights, contact info@neva-logistics.com or use our website’s contact form.

13) Right to Lodge a Complaint

You may lodge a complaint with a data protection authority. Our lead authority is:
State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija)
L. Sapiegos str. 17, LT‑10312 Vilnius, Lithuania
Phone: +370 5 271 2804 / 279 1445 · Email: ada@ada.lt · https://vdai.lrv.lt/en/

14) Marketing Objection

We object to the use of contact data published under legal notice obligations for sending unsolicited advertising. We reserve the right to take legal action against spam or similar misuse.

15) Updates

We may update this Privacy Policy to reflect legal, technical, or service changes. The current version and effective date are displayed at the top of this page.