Privacy Policy

Effective Date: 01.01.2025

1. Introduction

This Privacy Policy describes how NEVA CONSULTING D.O.O. («we», «our», or «us») collects, uses, stores, and protects your personal data when you use our website https://neva-logistics.com/ and our services.
We are committed to processing personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable privacy laws in the European Union.

2. Company Details

NEVA CONSULTING D.O.O.
PIB: 113166746
MB: 21815195
ŠD: 5229
Address: Goce Delceva 1A, 15316, Banja Koviljaca, Serbia
Email: info@neva-logistics.com

If you have questions about this Privacy Policy or your personal data, contact us at the email above.

3. Data We Collect

3.1 Data You Provide

  • Name, surname

  • Email address

  • Phone number

  • Company details (name, VAT number)

  • Pickup and delivery addresses

  • Cargo information (type, weight, size, value)

  • Messages sent via forms or email

3.2 Data We Collect Automatically

  • IP address

  • Browser type, OS, device

  • Website navigation details (pages visited, time spent)

  • Cookies and similar technologies

3.3 Data from Third Parties

We may receive your data from logistics partners, carriers, or other service providers involved in the shipping process.

4. Legal Basis for Processing

We process your personal data under the following legal bases (Article 6 GDPR):

  • Consent — for marketing communications, analytics, or non-essential cookies

  • Contract performance — to provide logistics and transportation services

  • Legal obligation — compliance with tax, customs, and transport regulations

  • Legitimate interest — improving services, preventing fraud, and ensuring security

5. How We Use Your Data

  • Respond to inquiries and provide quotes

  • Fulfill logistics orders and contracts

  • Process customs and tax documentation

  • Maintain communication during shipment

  • Send marketing materials (only with prior consent)

  • Improve website usability and services

6. Data Sharing and International Transfers

We may share your personal data with:

  • Carriers, freight forwarders, and agents involved in shipment

  • IT, hosting, and CRM providers

  • Legal, customs, and tax authorities if required by law

If data is transferred outside the EEA, we ensure:

7. Data Retention

We retain personal data for as long as necessary:

  • Contracts and logistics records: 5 years after completion

  • Marketing data: until consent is withdrawn

  • Legal compliance: according to applicable laws

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Rectify incorrect data

  • Erase data (“right to be forgotten”)

  • Restrict processing

  • Port your data to another provider

  • Object to processing for marketing or legitimate interest

  • Withdraw consent at any time

To exercise your rights, email info@neva-logistics.com.
You may also file a complaint with your local Data Protection Authority: https://edpb.europa.eu/about-edpb/about-edpb/members_en

9. Cookies and Tracking

9.1 Types of Cookies

  • Essential cookies — website operation (e.g., form submission, security)

  • Analytics cookies — Google Analytics, IP anonymization enabled

  • Marketing cookies — Meta Pixel, Google Ads tracking

  • Functional cookies — saving preferences and language settings

9.2 Cookie Consent

On your first visit, you will be shown a cookie banner to accept or manage your preferences. You can change these settings anytime.

More info: https://www.aboutcookies.org/

10. Marketing Communications

We will only send marketing communications if you have given explicit consent (opt-in). You can unsubscribe at any time using the “unsubscribe” link or by contacting us.

11. Security Measures

We apply technical and organizational measures to protect your data:

  • SSL encryption on all forms

  • Access control and staff confidentiality agreements

  • Regular security reviews and backups

12. Handling Data Requests

Upon receiving a GDPR request (access, deletion, portability), we will:

  • Acknowledge receipt within 72 hours

  • Provide a response or required data within 30 days

  • Extend the deadline if necessary (with notification)

13. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

15. Contact

NEVA CONSULTING D.O.O.
Goce Delceva 1A, 15316, Banja Koviljaca, Serbia
Email: info@neva-logistics.com